FAQs & Support

Read our frequently asked questions for fast answers.

General FAQs About Solidify

General Questions

What file types can I upload to create a Solidify prototype?

You can upload a JPG, PNG, GIF and BMP files to create individual pages of your clickable prototype.

Is there any degradation of the quality of images I upload to Solidify?

Not at all. Your mockups are stored at their true size, resolution and file type that they were uploaded at.

Are my images reduced to fit the device they’re being viewed on?

Yes, Solidify's prototype viewer is responsive based on viewing device so that the entire mockup will be displayed to fit their screen.

Can I replace a specific screen in a prototype with another image without having to recreate my links?

You can replace screens within prototypes and your links will stay where they are. Just make sure you upload the new image at the same resolution as the original.

Will I be able to add more screens to my prototype at a later time?

Yep! From your dashboard, click on the prototype you’d like to add more screens to and then select “Edit”. From here you can add new screens and edit or create new linked sets.

What does it mean to pin a hot spot to all pages? Why would I need to do that?

By pinning a hot spot to all pages, it will appear in the same place across all screens of your prototype. Moving the hot spot on one page will, in turn, move it on all other pages it has been pinned to, as well.

Pinned hot spots are great for repeated links like navigation menus or footers so long as these elements appear at the same location across all pages within the prototype.

What does a hover state do? Why would I use them?

When testers move their mouse within a hover state hot spot, the page will switched to the linked one, just as if they would have clicked it. However, unlike an actual click, the page will switch back once their mouse leaves the hot spot. Hover states are also non-clickable.

Hover states can be used to simulate drop down menus or other types of page states that would only be accessible using a hover as opposed to a click. Because of their intended behavior, hover states cannot be used as the success of a directive based task.

Can I request demographic information from my testers?

Sure! If you select the Demographics options while creating a prototype you can select what information you’d like to ask testers to provide. The prompt for demographics information is shown at the end of your prototype and can include asking for testers’ name, email address, age, gender, location, company, phone number and Twitter handle.

What is the difference between private and public prototypes?

When you create a public prototype, you are given a simple, shareable URL that lets you easily get feedback from a broad audience.

Private prototypes have complex URLs that are nearly impossible to guess, making it almost like a password was built into the link, itself. Only the people you share your private prototype with will be able to see it.

How can I ask questions/share feedback?

If you have any questions or feedback, give us a shout at [email protected] We are more than happy to offer any assistance.

You can also reach us on Twitter, @solidifyapp (We love getting mentioned!), or through our live chat feature while you are using the app!

Support Hours

Have a question? No problem! We're here to offer you the most awesome support around during the hours of 9am - 5pm PST. You can reach us Monday through Friday (minus the occasional national holiday).

Shoot an email over to [email protected] or find us on Live Chat. Also, feel free to shout out on Twitter to @solidifyapp.